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Comments from Community Groups
1. “I was looking for skills to cope with personal relationships, work relationships and to be empowered. There was a very definite improvement of quality of life for me and I understand the behaviour of myself and others better. I have some mechanisms to maintain respect for myself.”
2. “The skills I found most helpful were listening to understand both sides of the conflict. I now know that a win/win outcome is possible.”
3. “I can now use ‘I’ statements at home to gain assistance in tasks that need completing. I found the course excellent and would like to see schools implement this training to their students.”
4. “I wanted to learn how to become more assertive and be able to ask and communicate my wants. I have ideas for being more assertive and hope to practise the win/win approach.”
5. “I found the win/win situations very helpful. Cool. Thanks for having me.”
6. “ have learnt to be confident in expressing my needs.”
7. “I wanted more skills to help at home and at work. I have learnt many things – most importantly listening and staying calm and putting myself in another’s shoes. I have enjoyed this course very much. It was excellent. I learnt lots of skills.”
8. “I enjoyed the presenters’ styles. They relaxed the group and gained their confidence. They facilitated well and kept us on track.”
9. “The course was effective in its use of simple terms/language. Lots of printed information and a light hearted atmosphere.”
10. “I wanted to smooth my path through life and work. I found the win/win attitude is very helpful also to give in a little bit to enable dialogue.”
11. “Negotiation skills were made a lot clearer and sorting problems into appropriate sections as in Mapping the conflict.”
12. “I found negotiation and “I” statements most helpful. I’ve more confidence in resolving conflicts and I got the courage to resolve a long-term conflict in my life.”
13. “I have more skills and more insight into myself. The skills I found most helpful were, centring myself, looking at the other person’s needs and constructively Mapping the conflict.”
14. “The outcomes were very positive and there were interesting new insights from all participants and convenors. I found the skills of appropriate levels of assertiveness in negotiation very helpful.”
15. “I had a lot of enjoyment. I obtained resources and knowledge. I’m appreciative of your skills Clare and Maureen.”
16. “I have learned that my opinion is as important as anyone else’s.” Presenters were very friendly and experienced.”
17. “Thought education well done. Very glad I came.”
18. “It was very informative and good fun as well.” |
